I’ve recently had a bad experience with customer service, which I’ll tell you about, but it got me thinking about customer service.

Find out all about my recent trip to Paris to the IMCAS and what I got up to…

New Year is almost upon us, which gives me time to reflect on how wonderful 2019 has been for me. New premises, training and my travels!

Everybody hates the B-word. As a practitioner, we know that bruising as a result of an aesthetic procedure is a high risk. Seeing a bruise appear immediately after treatment is quite rare, but, when it happens, it puts a damper on the day.  The blood vessel network...