The world is facing unprecedented times, as a nurse my instinct is to help my colleagues in the NHS. Which I will soon be doing as a bank nurse.

I’ve recently had a bad experience with customer service, which I’ll tell you about, but it got me thinking about customer service.

Find out all about my recent trip to Paris to the IMCAS and what I got up to…

New Year is almost upon us, which gives me time to reflect on how wonderful 2019 has been for me. New premises, training and my travels!